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Find answers on our billing department. Find out how to pay your invoices, payment delays, invoices downloads, payment methods and more other information.

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  1. My balance is negative It is possible that in some sections of your account in pbs, the balance appears in negative (example -5) while you have just charged your account. In these cases, we recommend that you only consider the amount shown in "AVAILABLE FUNDS" that you can see as soon as you log in to PBS in the upper ...
  2. Cancel my virtual number To unsubscribe from the service, you must respond to the email where you receive the invoices, request the cancellation of your number and not have an unpaid invoice. Keep in mind that you should not have an unpaid invoice. It is best to make this request before your billing date.
  3. Suspend my line temporarily Yes, you can temporarily suspend your line, if your account does not have service billed each month (for example, phone number). If you have a phone number billed per month and request a temporary suspension, you will lose the number.
  4. Payment methods You can pay invoices and services with a credit card through PayPal, Skrill Moneybookers, bank transfer or use the PBS electronic wallet. In the case of a payment through PayPal, you can make the payment without having a PayPal account. Click on the create an account button and PayPal will ask ...
  5. Paid but account suspended We recommend that you pay your invoice from the PBS portal as the system automatically registers your payment and unlocks your Hivoox account without human intervention. If you choose to pay using the payment form available on our website, we must manually charge your account and this may take a ...

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