Frequently asked questions about the voip services

Find here the most frequently asked questions about our telephony services, telemarketing, business service, telemarketing, SMTP, servers and multimedia services.

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  1. SIP terminal in descriptions In our descriptions we often use the word 'sip terminal' to describe the device you will use to receive or make calls over the Internet with our voip services. Example: Mobile with an application such as: Zoiper, media5fone, GS Wave. Computer with a softphone like: zoiper, x-lite, Bria ... ...
  2. Best Internet speed for VoIP To use our VoIP services to make or receive calls, you must have 3G, 4G or ADSL internet. We recommend a minimum internet speed of 256 kbps upload and download to provide a good quality service when receiving or making calls. If you do not have an Internet connection, you can use the call ...
  3. Supported audio codecs Our IP telephony service is compatible with the G711u, G711A, G729 and G723 audio codecs. However, we recommend using the G711u or G711a if you have an excellent Internet connection and use the G729 if you have low-speed internet. If you are going to use the service on a mobile phone or tablet ...
  4. Information to set the SIP terminal When you hire our voip telephony service, you will receive by email the following information that will allow you to configure your line in the SIP terminal. In the email titled "Your Hivoox phone line", you will find the following information: CONFIGURATION OF YOUR SIP TERMINAL: Phone ...
  5. CLI for outgoing calls When you make a call with our voip service, the number that appears is the number subscribed with us or another fixed or mobile number that belongs to you.

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