Operation & configuration of our switchboard (virtual ipbx)

In this category, you will find answers on the operation and configuration of our switchboard (virtual ipbx). Contact us if you need more information or help.

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  1. Switchboard with different numbers With our Virtual Switchboard service, you can add up to 100 phone numbers from different countries to receive, make and manage calls. Each number can have its own configuration, welcome messages, voicemail, schedules, music on hold ... or use the default templates of your account.  Each user ...
  2. Tutorial to redirect calls With this tutorial, you can forward calls from your virtual number to other internal or external telephone numbers. After configuring the call forwarding, After configuring call forwarding, you can activate or deactivate call forwarding, using your sip terminal, dialing * 21 and following the ...
  3. Filter or block incoming calls With this tutorial, you can configure the call filter you receive, depending on the schedules, numbers, etc. You can choose to receive certain calls, send others to the mailbox or simply reject calls from certain numbers. Caution: This option is not enabled by default. You must send us a ...
  4. Set the welcome message To configure the welcome message on your Hivoox line, you must first contract the virtual switchboard service with a minimum of 2 extensions. Configuration of the welcome message in the virtual switchboard, with call forwarding to an extension. Enter your PBS account and click on IP CENTREX, ...
  5. Configure a group of extensions To configure a group of lines in your Hivoox account, you must first contract the virtual switchboard service with a minimum of 4 extensions. Configure a group of lines in your virtual switchboard Enter your PBS account and click on IP CENTREX, Then click on Groups of rotating lines on the ...
  6. Multiple messages in the PBX Yes, the switchboard allows you to create multiple menus for automatic call capture and you can add a different message for each menu. You can decide to activate your greetings according to the schedules or options chosen by the caller. Each user (extension) of your virtual switchboard has its ...
  7. Multiple extensions in the PBX You can have as many extensions as you need with our virtual switchboard. The extensions are independent, each user has their own portal and can configure their voicemail, enable or disable detours, etc. Calls between extensions are free and there are no geographical restrictions (one extension ...
  8. Virtual switchboard menu When you use the auto attendant feature to answer calls in your virtual switchboard, you must set up one or more menus to guide your users. Example: Press 1 for sales, Press 2 for support, Press 3 for financials, Please wait, an agent will answer your call ... Our virtual switchboard allows ...
  9. Voicemail by extension Each user of the Hivoox virtual switchboard, has a web portal to manage their extension, set up their own voice mailbox, call forwarding, call restriction, etc. The message left in each mailbox can be accessed through a SIP terminal by dialing *98. In the case of an e-mail resend of the received ...
  10. The caller does not choose menu When your virtual switchboard receives a call and you have configured the menu, the caller is invited to follow the instructions in the message. If the caller does not choose an option, he will be automatically transferred to the sip terminal responsible for receiving these calls (example: your ...

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