The Virtual switchboard Portugal is similar to the physical IP-PBX, but with the difference that it is hosted on the web, so no need to buy, install or maintain a physical unit. Take advantage of all the features of IP telephony with our Virtual switchboard Portugal solution and discover our excellent call rates to Portugal and internationally.
This hosted Pbx Portugal solution allows you to have your Portugal telephone switchboard in a few minutes without any hardware installation because the solution is entirely hosted on the Web. The hosted Pbx Portugal facilitates the integration of all your agencies on a single telephone network regardless of their geographical location in the world.
How does it work?
- You subscribe to the Portugal DID number.
- Choose the number of extensions you want.
- Pay for your order, and you will receive your account details between 2 and 48 hours.
You will receive by email the subscribed phone number as well as a sip accounts in the format 8780xxxxxxx. Each sip account will represent an extension of your Virtual switchboard Portugal, and configured in a sip terminal.
1- Define the devices from which you want to receive and make calls.
Extensions can be configured on ip phones, smartphones, ip adapters and computers.
2- Configure each sip account in a device.
3- Make the configurations of your choice (greeting messages, call forwarding, voicemail, etc.) or ask our team to make these configurations for you.
The key features of the Virtual switchboard Portugal
Personalized welcome message (Auto-attendant).
Supports up to 100 geographic or free phone numbers.
Supports the Portugal DID number and other countries.
Recording of outgoing and incoming calls (option).
Menus to guide correspondents who call you.
Queue with music for your calls.
Personalized music on hold.
Conference call for your team.
Call transfer between extensions.
Extensions can be forwarded to your landline or mobile numbers.
Without extension limits.
Without geographic limits between extensions.
Can be used in Portugal or other country.
Call forwarding to an extension, an extension group, a landline or a mobile.
Receipt of faxes by e-mail, in PDF format.
Personalized voicemail for each extension.
The call log made, received, and lost.
Block outgoing calls by extension.
Supports G711u, G711a and G729 codecs.
The customer subscribes to the Virtual switchboard Portugal, to configure and use it according to his needs. Hivoox undertakes to help the customer in the configuration of his hosted Pbx Portugal and provide him with tutorials and guides for the configuration of his hosted Pbx Portugal.
To receive calls from an external network in the Virtual switchboard Portugal, the customer must subscribe to the Portugal DID number service on the Hivoox website. If the customer already has a Portugal DID number with another service provider and wishes to associate his number with the Virtual switchboard Portugal, he can forward his calls to the switchboard number or contact Hivoox to check the portability of his number to Hivoox. If the customer has a Portugal mobile number or a conventional fixed line in Portugal, and he does not wish or cannot make the portability to Hivoox, he must choose the corresponding option during the subscription.
The fax reception function depends on the Portugal DID number. The customer must check, in the list of fax numbers, whether the chosen number supports the fax function. In the case of an external number, Hivoox cannot guarantee the functionality of fax reception.
Duration, unsubscription and refund
The service lasts 30 days and automatically renews each month. If you subscribe on 01, your next bill would be on 01 of the following months. To unsubscribe, simply email us and request cancellation of the service. Note that your request must be made before the invoice date, and you must not have unpaid invoices.
Since these are virtual services and for obvious reasons, no refund is possible. Under no circumstances will the money you paid for this service be refunded. Hivoox will not make any exceptions to this rule.